MORNING CHECKLIST FROM 9 AM – 11 AM
- Turn on spa lights
- Slice lemon and fill the pitchers with chilled water
- Organize the waiting area and make sure everything is in order
- All Clip boards should have guest care forms
- Check petty cash to make sure you have enough change. If not get it from Citibank
- Organize, Windex and clean the area around the reception desk
- Check to make sure all the rooms are organized and ready to receive guests
- Take care of the bathroom CHECKLIST
- Turn on the spa music
- In 1459 Third Ave leave volume of stereo at 30 and control volume through white knob.
- Go to Yelp & check if any new reviews have been posted.
- Make sure there is enough chocolate on the reception counter
- Check any supplies that are low and enter into supply sheet
- Plan your SALES day, check who can be sold what?
- At 10:40 AM dim the spa lights
- Smile and think positive thoughts
MORNING BATHROOM CHECKLIST FROM 9 AM – 11 AM
- Wipe both mirrors with Windex
- Make sure washer / dryer door is closed
- Toilet paper rolls has sufficient paper
- Hand towels container is full and stacked
- There should be No items at the bottom of the sink
- Clean the sink and mirror counter
- Garbage should be empty
- Floor should be cleaned using broom
AFTERNOON CHECKLIST FROM 12 PM – 4 PM
- Confirm all appointments for the next day
- Check bathroom to make sure hand towels and toilet paper is well stocked
- The soap container is full
- The garbage can is empty
- Text Gary sales and revenues figures
CLOSING CHECKLIST FROM 8 PM – 8:30 PM
- Empty water pitchers. Do not throw lemon in the toilet, please throw it in the garbage
- Make sure reception area is organized and all magazines are in place
- Wash all glasses
- Windex the reception area
- Text daily revenue, sales and petty cash figures to Gary
- Text Service Providers reminding them they are working the next day as well as what time their first appointment is the next day
- Make sure PETTY CASH is accurate and accounted for
- Put the Macs on “Sleep” mode
- Take any spa bills or gifts certificates that need to be mailed with you
- Set the alarm
- Turn off lights
- Check to make sure door is locked
- Empty Garbage cans and make sure to place a new bag in bin.
- Take out Garbage ever day
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EXCEPT SATURDAYS for Broome St.
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OPENING & CLOSING CHECKLIST | ||||||||
OPENING | MON | TUE | WED | THU | FRI | SAT | SUN | |
LAUNDRY | ||||||||
switch laundry and start | ||||||||
stock linens/blankets in each room | ||||||||
straighten/separate laundry (dry/wet etc) | ||||||||
TRASH | ||||||||
trash can (stock/straighten) | ||||||||
pick up trash outside | ||||||||
CLEAN UP | ||||||||
corners/retail area: esp cobwebs | ||||||||
front desk – wipe down | ||||||||
relaxation room platform | ||||||||
change bathroom rug | ||||||||
shake front door rug | ||||||||
quick vacuum/swiffer | ||||||||
walk spa: straighten chairs, pillows, massage table linens etc | ||||||||
sweep deck | ||||||||
dishes/counters – change and straighten hand towels | ||||||||
new rug in bathroom | ||||||||
shake rug at front door | ||||||||
MESSAGES | ||||||||
document/report messages into call log | ||||||||
relay messages to service providers | ||||||||
waiting list for possible appointments | ||||||||
STOCK | ||||||||
toilet paper – paper towels – soap | ||||||||
towel warmers with towels/neck wraps | ||||||||
ensure products stocked for services | ||||||||
water fountain – fill with “fountain water” | ||||||||
POWER ON! | ||||||||
lights: lobby, salt lamp, sauna lamp etc | ||||||||
light candle in lobby | ||||||||
turn music on | ||||||||
computer: scheduling, forms, social media, email, etc | ||||||||
diffusers, air purifiers, towel warmers, oil warmers | ||||||||
tablets charged and ready | ||||||||
adjust thermostat as needed: 67 winter/78 summer | ||||||||
CLOSING | MON | TUE | WED | THU | FRI | SAT | SUN | |
LAUNDRY | ||||||||
switch laundry and start | ||||||||
stock linens/blankets in each room | ||||||||
straighten/separate laundry (dry/wet etc) | ||||||||
TRASH | ||||||||
gather and take out trash *Tues down to curb | ||||||||
replace can with trash bag | ||||||||
CLEAN UP | ||||||||
dishes: wash,dry,put away | ||||||||
general clean up | ||||||||
relaxation room platform | ||||||||
vacuum/swiffer | ||||||||
shake front door rug | ||||||||
wipe down and put away used products | ||||||||
quick vacuum/swiffer | ||||||||
SAFE & SECURE | ||||||||
set alarm | ||||||||
blow out candle | ||||||||
FINAL WALK THROUGH | ||||||||
close blinds and curtains | ||||||||
check service areas are clean | ||||||||
turn off fountain | ||||||||
restock: papertowel, tp, soap etc | ||||||||
shut down and log off computer | ||||||||
thermostat to overnight temperature | ||||||||
Kindles on chargers | ||||||||
messages in call log (Google Drive) | ||||||||
bring in mail and place in Jodie’s file | ||||||||
remove sign from door | ||||||||
POWER OFF! | ||||||||
lights: lobby, salt lamp, sauna lamp etc | ||||||||
light candle in lobby | ||||||||
turn music off and replace ipod to charger in room 1 | ||||||||
computer: scheduling, forms, social media, email, etc | ||||||||
diffusers, air purifiers, towel warmers, oil warmers | ||||||||
tablets charged and ready | ||||||||
adjust thermostat as needed: 67 winter/78 summer | ||||||||
turn off equipment (open towel warmer doors) |